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Over the winter break we close down most of our campus to reduce our environmental impact and ensure our buildings are secure. For those areas we’re closing, we will shut down at 4pm on Friday 22 December and re-open at 8am on Tuesday 2 January 2024. This applies to all areas other than those listed below. Ìý

If you do use any BU facilities over the holidays and experience or notice any issues with buildings or facilities, please inform the member of staff in Poole House or Bournemouth Gateway Building receptions who can let our Estates team know. If you are involved in, or witness an emergency on campus, call 01202 962222. Ìý

Please also check our cost of living support page for resources both on and off campus.Ìý

Check the alternative opening hours for facilities over the break: 

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AskBU Ìý

AskBU will be open until 3.30pm, on Friday 22 December, the service will then be closed for the winter break and will reopen on 9am on Tuesday 2ÌýJanuary. During this time, you can access AskBU's .Ìý

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CareersBUÌý

The CareersBU team will beÌýavailable in The Sir Michael Cobham Library (ground floor) on Talbot Campus,ÌýMonday - Friday, 9am - 12pm and 1pm - 4pm until Thursday 21 December.ÌýFrom Tuesday 2 JanuaryÌýthe teamÌýwill be in theirÌýnew location, The Careers Zone, in The Hub, Poole House. The Opportunity Hub at the Bournemouth Gateway Building,ÌýLansdowne Campus, will be closed from MondayÌý4 DecemberÌýand will re-open in the new year.ÌýOver the winter break you can access the online resources onÌýÌý24/7.

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Faith & ReflectionÌý

The Faith &ÌýReflection Centre will be closed from Friday 22 December and re-open on Tuesday 2 January.ÌýÌý

If you’re staying in Bournemouth during the break, please take a look at our website to see what local events and activities are happening in the community.ÌýÌý

Should you require support around accessing a Muslim prayer space over this period please email Sister Tama Merdaci; [email protected].ÌýÌý

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Future Students Enquiries  Ìý

°Õ³ó±ð Future Students Enquiry Team service will be closed for the winter break from 3:30pm on Friday 22 December and will reopen at 9am on Tuesday 2 January.Ìý

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IT Services Ìý

There will beÌýno live chat serviceÌýon the  fromÌý4:45pm on Friday 22 December, and any self-service tickets logged on the portal will be looked at once the university reopens on Tuesday 2 January. However, the IT Service Desk phone lines remain open over the festive closure periodÌý(call 01202 965515 or freephone 0808 196 2332). FromÌý5pm on Friday 22 December to 8am on Tuesday 2 January, you will be transferred to the Out of Hours team who will help with basic IT issues. Any major issues will be escalated by the Out of Hours team to BU on-call staff to action, so please continue to report any issues you come across.Ìý

Off-campus access to computers Ìý

Over the festive period, you will still be able to  to access the software and applications you need using the VMware Horizon or VPN services for your work or studies. Ìý

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Libraries Ìý

The Weston Library on Lansdowne Campus and the ground floor of The Sir Michael Cobham Library on Talbot Campus will be open 24/7 throughout the winter break. There won’t be any library staff on site from 4pm on Friday 22 December until 9am on Tuesday 2 January, but self-service will be available.ÌýÌý

Please be aware that you’ll need your student or staff ID card to get into both libraries.ÌýÌýÌý

Library staff will be operating their online chat serviceÌýuntil 4pm on Friday 22 December and it will reopen at 9am on Tuesday 2 January. The library out-of-hours service (01202 965959) is available 24/7 throughout the break to answer basic library queries.Ìý

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Medical Centre Ìý

The on-campus medical centre will close at 5pm on Friday 15 December and will reopen on Monday 8 January at 8.45am. If you need medical advice, you can:Ìý

• Speak to a local pharmacy for minor illnesses Ìý
• Call Talbot Medical Centre in Wallisdown, 63 Kinson Road, BH10 4BX on 01202 636400 or use theÌýÌý
• Call NHS 111 or download the Ìý
• If it is an emergency please call 999Ìý
• For emergency contraception please contact  o²Ô 0300 303 1948.Ìý

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Residential Services

Residential Services and LettingsBU will be closed from 1pm on Friday 22 December and will reopen at 9am on Tuesday 2 January. The teams will not be responding to emails or telephone calls during this time.  Ìý

• If you are a first-year student living in one of BU's halls of residence, you will have a site-based member of staff available 24/7 for all enquiries over the period. Your accommodation team should have sent you out who to contact over the Christmas and New Year period but you can also call or go to the hall's main reception desk for assistance.Ìý
• If you are living in St Johns, Unilet, Student Village o°ù a university-managed LettingsBU property, you should continue to use your usual out of hours support. If you are unsure, please call 01202 965001 for assistance. Ìý
• If you are living in any other private student accommodation, you should have been given contact details to call by your landlord, agent or halls of residence provider. If you are yet to receive these, please contact your accommodation provider directly. Ìý

If you are staying in one of BU's student halls of residence, the Student Village or a Unilet property over Christmas and New Year, the ResLifeBU team has activities lined up for you and has set up a  to let you know what you can get involved with.  Ìý

For emergency situations, please call the main BU emergency number 01202 962222. Ìý

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SportBUÌý

SportBU will be closed from Friday 22 December at 4pm (last entry 3.30pm) for the winter break and will reopen at 8am on Tuesday 2 January.Ìý

We're also excited to let you know that we're having new gym equipment installed on Monday 18 and Tuesday 19 December. This means you won't be able to use the gym on these two days, but our studio space will have some equipment that you can use during this time. 

We'd like to give everyone a chance to try out the new gym equipment, so on 21Ìýand 22 December, we're opening the to everyone, whether you're a member or not. So come and have a go - it may inspire you to join us in the New Year!Ìý

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Student welfare and supportÌý

Student Wellbeing will be closed from 4pm on Friday 15 December and will reopen on Monday 8 January at 9am. During the week commencing Monday 18 December and the week commencing Tuesday 2 January, there will be a reduced service operating for planned appointments. You will still be able to submit self-referral forms to the service and contact the teamÌývia email, however, the response time may be longer than usual. The serviceÌýwill be closed completely during the week of 25 December, so no referrals or emails will be checked during this time.Ìý

°Õ³ó±ð Achieve team will be closed from 4pm on Friday 22 December until 8am on Tuesday 2 January.Ìý

The University Retreat will be closed from Sunday 17 December and will reopen on Tuesday 2 January. During this time, you can access , Bournemouth town centre, or virtual support is available at Community Front Rooms, or you can call the 24/7 mental health helpline Connection on 0800 652 0190.Ìý

If you need wellbeing support over the winter break, you can call our Student Assistance Programme, Health Assured, 24 hours a day, 365 days a year, to speak to a trained counsellor or adviser. The team can offer emotional and practical support on a variety of issues.Ìý

Depending on your circumstances you may also wish to contact the following organisations: Shelter on 0344 515 2000 for housing support, the Samaritans on 116 123 for personal support, the NHS 111 (for physical and mental health support). Ìý

±Ê±ô±ð²¹²õ±ð a±ô²õ´Ç s±ð±ð t³ó±ð external and online resources section below. Ìý

¹ó´Ç°ù urgent welfare issues, BU’s Welfare Duty Officers are on call and can be contacted by calling 01202 962222. Ìý

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University Music  Ìý

All music facilities will be unavailable from 1pm on Friday 22 December until Tuesday 2 January. We will respond to enquiries via [email protected] when the university re-opens in January 2024.  Ìý

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Vacation bus servicesÌý

A reduced vacation bus service will operate during the university closure period. Please check  for details.  Ìý

Bus services operated by Morebus will continue to run over the Christmas period, if you need to travel to either campus. Please.Ìý

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Campus food outletsÌý

All outlets will close from 22 DecemberÌýand reopen again on 2 January. Between 18 - 22 DecemberÌýand Monday 2 - 5 January,ÌýBournemouth Uni Food outlets at Talbot and Lansdowne Campus will open at reduced hours, as detailed below:Ìý

• Costa Coffee, Bournemouth Gateway Building: Monday – Friday, 8:30am – 4pmÌý
• Starbucks, Poole House: Monday – Friday, 8:30am – 4pmÌý
• Costa Coffee, Fusion Building: Monday – Friday, 8:30am – 4pmÌý
• Uni Food Hub, Hot Counter, Fusion Building: Monday – Friday, 12pm – 2pmÌý

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External and online resources Ìý

While the university services are closed over the winter break, you may find the following external services helpful if you need immediate support:  Ìý

•  (the non-emergency number to contact the NHS)  Ìý
•  (the non-emergency number to contact the police if it is less urgent than a 999 call)  Ìý
• Student Assistance Programme (free 24/7 confidential helpline and online resources)Ìý
•  (for wellbeing resources and advice from Student Mind) Ìý
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•  (24/7 mental health helpline)Ìý
•  (mental health support from 4.30pm-midnight every day)Ìý
•  o°ù  (for urgent emotional support)  Ìý
•  (if you have experienced sexual abuse)  Ìý
•  (for anxiety, depression, stress, mental health and wellbeing)  Ìý
•  (for concise and student friendly guidance on all aspects of international student support including immigration)  Ìý
•  (if you need urgent immigration representation).   Ìý

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Returning to BUÌý

As we prepare for re-opening the campus on Tuesday 2 January 2024, we will notify you if there is a weather warning for ice and snow. We will endeavour to open the campuses for business as usual, however, if weather and travel conditions are severe, updates will be posted on , , the university website, Brightspace and by email to your university accounts. You can also call BU’s Information Line – 01202 968999 – which will provide regular recorded updates in the event of adverse weather. Please be aware that the campuses will remain open unless otherwise notified.   Ìý