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Welcome to the start of a new academic year. Over the summer we have been busy preparing for the start of term and wanted to provide you with some essential information and reminders about updates that have taken place over the summer.

Need IT help?

As a BU student you have access to a wide range of IT facilities, tools, services and support.Ìý Below are a few quick links to things we think you might find useful:

• How to contact the IT Service Desk - open 24 hours, 7 days a week.ÌýÌý
• Your IT hub – everything you need to know about IT at BUÌý
• Password reset, Multi-Factor Authentication (MFA) and the Authenticator App – help protect your BU accountÌý
• What to do if you have a new phone number – how to check/change your phone number to enable you to use MFAÌý
• WiFi access on campus - including how to connect and print from your personal deviceÌý
• – find the right solution for youÌý
• Working remotely and using your own device – access when and where you need itÌýÌý
• Log-in services - including myHub, Brightspace, Office365 and your BU emailÌý
• Staying safe online – what to watch out for to protect yourself online
• – a self-service library of learning resources to support you with M365, Office, SharePoint and more
• Calendar Centre – sync your BU timetable to your personal calendar
• – details of the AV equipment available across the university and how to use it.Ìý

Summer updatesÌý

Just in case you missed them here’s a reminder of some changes that have taken place over the summer.Ìý

Your IT hubÌý
We’ve re-arranged the pages and reduced the amount of content to make it quicker and easier to find the information you need when you need it.Ìý

Recent upgrades to Fusion Building seminar rooms
Find out more about the recent upgrades to the Fusion Building seminar rooms including more Bring Your Own Device (BYOD) connectivity and our enhanced BU Lecture Capture hardware.Ìý

Suspension of LinkedIn Learning from 1 November 2024
Please complete any training you may currently be undertaking and/or amend any reference to LinkedIn you may have in documentation. Find out more about the significant number of other training and support programmes available to students and staff.Ìý

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The IT Learning Centre has been renamed IT Learning Resources. Support for both students and staff remains in place, but we are transitioning to a self-serve approach.Ìý

Update on how to install Adobe Creative Cloud applicationsÌý
If you use a BU managed desktop computer, the latest Adobe Creative Cloud applications will have been automatically installed. . Please do not launch any Adobe applications from AppsAnywhere.

Laptop loan serviceÌý
Our laptop loan service has been decommissioned due to it being underutilised. Find out about the numerous other computer facilities available for you to use across BU.Ìý